Take any opportunity to manage properties
Gain seamless access to the finest professional cleaning, linen, and laundry service providers in your area, with coverage spanning hundreds of cities across 44 countries.
“My job is to scale our business across the region and I could not achieve my mission without awesome Gorana from Doinn by my side. They grow because we grow and we grow because they understand well the meaning of being partners.” — Jaime Liu, Chief Growth Officer, Happy place
Enable all the team members to get real-time insights and messages
Our turn-key solution is fully integrated and optimized to support both field and office workers with a wide range of features, including instant messaging, real-time job status updates, checklists, cleaning reports, and much more.
“I´m in the industry for almost 6 years, more than 5 working with Doinn. I can´t believe we were able to work with the WhatsApp groups at the beginning. Doinn´s chat and real-time status tools were a wonderful game-changer.” — Beatriz Lase, Operations Manager, Bemate
Adopt sustainable practices by facilitating access to environmentally responsible service providers who are committed to ethical and non-discriminatory practices. Embrace a paperless approach and promote financial literacy through Doinn’s operations center. Empower cleaners to communicate in their preferred language using our advanced AI translation tools.
“Sustainability starts with us but requires time that I can´t afford right now. Outsourcing the services with Doinn gives me peace of mind about quality and sustainability.” — Aleksandra Bielik, Founder, Vitalis Villas
Take the right decisions
Make informed decisions by gaining a comprehensive overview of your operations through customized dashboards, performance charts, and reports, allowing for a more strategic and informed approach.
“We are a data-centric company, Doinn´s reports are one of the most important tools for my business.” — Maks Radovski, Founder, Sweet Spot
Frequently Asked Questions
Why shouldn’t I just get an individual cleaner?
Because you want to focus on your business and make it work instead of spend days through recruitment, processes and cleaning training
You just should not have to worry about managing cleaners hoping they show up.
Focus on what you do best and let us handle the turnover process.
What you get with Doinn?Professional, reliable services from cleaning and laundry companies specialized in hospitality
Will my cleaners know how to clean short-term rentals?Sure! Doinn selects and onboards for you, cleaning companies specialized in hospitality, that invest on training, follow the local laws and have a company culture to retain the talent.
A regular cleaning is definitely NOT the same as a turnover cleaning and your guests deserve a service as professional as you are.
Fill the profile of your properties and add any specific cleaning notes so the referred crew is always aware of what is needed.
Who are Doinn’s housekeepers?Doinn works with the best housekeeping and cleaning companies in the hospitality industry.
We take it very seriously to only work with companies that have traceable records of years in the industry. This means housekeepers are regularly trained and have solid experience in hotel housekeeping or vacation rental apartment cleaning.
Quality control is a must and client feedback is taken very seriously, so we always appreciate hearing from you
Do I have to be at home during the cleaning?No, not necessarily. It is very important that you send us accurate information about how to pick up the keys if you will not be there.
You must fill in all the property instructions accurately regarding the housekeeping requirements. You can also add notes to each specific service and the team will see them in the mobile app.
Can I trust the cleaners?Absolutely. We know what important trust is when it comes to your home, which is why we only work with well established cleaning companies with good reputation, all companies go through a rigorous screening process that includes a background and identity check.
Does the service include cleaning products?Yes, clothes and cleaning products have industrial quality and are provided by them.
However, all apartments should have available the following products for our cleaning teams as well as for guests:
- A mop and a bucket
- Dishwashing soap
- Vacuum cleaner
- A sanitising detergent without chlorine
The cleaning products we use are manufactured according to the highest legal standards and respect the biodegrading rates in force.
We also limit the use of CFC’s, noni enols, and other substances considered hazardous for the natural environment.
Can I request a more in-depth cleaning?Of course yes, happy to help. Remember that we recommend deep cleaning in cases such as:
- Mid-stay reservations prior to the new guest.
- Your property has been closed for a long time.
- After a much sought-after season.
You can check the price directly in your host panel o select the number of hours you want them to be there
Can I request a cleaning post-construction / post-renovation job?
Yes, sure, we will be happy to prepare an estimate for you. Please contact us thought our chat or contact phone numbers
Can I rent bed linen from Doinn?Linen rental is always associated with a cleaning service. You can order linen when you schedule a cleaning service.
A deposit may be required for the first order you place.
Please, note that – in order to use the linen rental service – you must ensure that the cleaning services are ordered, for the apartment, every 3 weeks. Otherwise, a supplier can refuse to supply linen to your apartment.
Are my cleaning services always performed by the same team?The scheduling of our cleaning professionals depends on several factors, but if you have a preference for a specific team, share that request with us and we will do our best to get that team assigned to your property.
If a different team comes to clean my house, will I have to explain everything again?No. The specs of your property or specific notes on the service are registered in the apartment profile online. Additional information should be always added to the apartment profile or included in the service notes.
How long will the cleaning take?We’ll determine an average cleaning time depending on the number of bedrooms in your place. Please contact us so we can let you know how long we expect your service will take. If your place is particularly large or has special characteristics, the cleaning time might need to be adjusted.
How do you pick up the keys for a housekeeping service?We can use your lockbox, collect them from a local store, or meet you at the property so you can hand over the keys on the first service.
I will use Doinn cleaning and check-in services – is one set of keys enough?Two sets of keys are a required minimum if you wish to use our housekeeping and check-in services – there should also be one set of keys for your guests which remain in your home when guests check out.
What happens with the key after it is used?We can return it to the lockbox or shop if that’s where we found it. Otherwise, we can hold on to it for the next service. Just let us know your preference on the property page of the platform.
What if the cleaners mess up?You get a 100% Satisfaction Guarantee. If the cleaners missed something that should have been included in our Services, we’ll go back to fix whatever was missed. Please note that these are turnover cleanings and therefore are not deep cleaning. If your unit requires a deep cleaning, please let us know.
How do you ensure quality?By working with professional cleaning companies with plenty of experience, great professional chemical products and a well defined SOP (Standard Operations Procedures).
How soon in advance do I need to schedule?You’ll need to schedule a cleaning 48 hours before.
We recommend automating the scheduling with your PMS or iCal, data helps our to providers to optimise their performance.
We always do our best to accommodate cleanings but if you schedule a cleaning very last minute (under 48 hours), we unfortunately cannot guarantee availability
If you have a same day booking, please give us a call to see if we have availability and we’ll work our butts off to help you!
What is your cancellation policy?We get it, sometimes guests may cancel at the last minute and things come up. Because of this, we do not have a cancellation fee if you cancel at least 1 day before the cleaning. If you cancel after 4PM the day before the cleaning or on the same day as the cleaning, there may be a cancellation fee. e.g. cleaners were waiting at the property due to last minute cancellation
I’m ready to start, how do I schedule my first cleaning?We would like to speak with you first and fully understand your unit/needs.
Sometimes people says Doinn is the Tinder of the cleaning services, but we don’t have an algorithm choosing the right cleaning partner for you, is that human touch what make us different.
Talk to us now https://share-eu1.hsforms.com/1HhBsHkK1RL263thuCcT6pAfgk9m
Can I give you a custom checklist to follow?Professional cleaners have their own (standard operation) processes. They trained to become more and more efficient and learn from their own work analyzing their data.
To those procedures you can add new tasks, specific for your place in the property profile.
Do you always arrive at the scheduled time?Our guarantee is that the cleaning will get done before your next guest checks in. We help cleaning companies to optimize their routes but traffic, public transportation delays or the need of extra time in a previous service make it impossible to guarantee an exact start time.
What does our laundry service for short-term rental homes include?
Management of collection and delivery through our software
Ironing and drying in calenders (industrial process).
Storage and logistics coordinated with the cleaning service
Hygienisation and treatment according to the manufacturer’s instructions with antiallergic environmentally friendly chemicals
Clothing monitoring and alerts of missing or damaged pieces
For what time can I schedule a housekeeping service?
In general, housekeeping services are done between 9:00 and 18:00.